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Alorica, Inc., Complaints and Lawsuits

CFPB Debt Collection Complaint Ranking*:

#27 of 2,458 Companies

Lawsuits, Penalties, or Sanctions:

OSSOLA v. AMERICAN EXPRESS COMPANY (December 16, 2015.) United States District Court, N.D. Illinois, Eastern Division. No. 13 C 4836.

Location and Contact Details:

Alorica, Inc.
5 Park Plaza, Suite 1100
Irvine, CA 92614
Phone:    949-527-4600
Fax:    949-527-4849
Andy Lee, Founder/CEO
Y.C. Liu, President
Christy O’Connor, Chief Legal and Compliance Officer

Business Model:

Alorica Inc. is a privately held business process outsourcing/offshoring (BPO) company. It serves Fortune 1000 companies operating in automotive, consumer products and retail, energy and utilities, financial services, health care, media and entertainment, technology, telecommunications, and travel/tourism industries.

Founded in 1999 with headquarters in Irvine, Calif and locations in North America, Central and South America, and Asia.  Alorica is formerly known as Advanced Contact Solutions, Inc

Alorica “doubling its revenues to $1.2 billion” in 2015 and expanding its presence in the Philippines. 

Education Department Pays Debt Collectors Millions After Finding Wrongdoing: Firms the government said it would fire may still be deceiving student loan borrowers, advocates say.

* Ranking determined by the overall number of debt collection complaints to the Consumer Financial Protection Bureau (CFPB) as of year-end 2015 and should be considered in context of company size and/or market share. See the CFPB debt collection complaint database in real-time here

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