This is one of the most frustrating parts of a denied bank-fraud claim.
The bank may tell you:
“We investigated.”
Then:
“No error occurred.”
Or:
“The transactions were authorized.”
But those statements may leave you with the question you actually care about:
Why?
What did the bank see that caused it to decide that transactions you insist you did not make were yours?
Under Regulation E, when a bank determines that no error occurred—or that a different error occurred—it generally must provide a written explanation of its findings. That notice also must tell you that you have a right to request copies of the documents the bank relied on in making its determination. If you request them, the bank must promptly provide the copies.
That matters because victims deserve an explanation.
“We investigated” tells you what the bank says it did.
“Claim denied” tells you the result.
Neither, standing alone, necessarily tells you why the bank believes you are wrong.
For more about the contradiction that often starts this whole question:
https://www.cardozalawcorp.com/blog/my-bank-replaced-my-card-why-was-my-claim-denied-.cfm
