CFPB Debt Collection Complaint Ranking*:

#96 of 2,458 Companies

Lawsuits, Penalties, or Sanctions:

BRENNER v. AMERICAN EDUCATION SERVICES (Submitted: September 3, 2014.) United States Court of Appeals, Eighth Circuit. No. 14-1340.

PELE v. PA HIGHER EDUC. ASSISTANCE AGENCY (Signed April 2, 2014.) United States District Court, E.D. Virginia, Alexandria Division. No. 1:13cv1531 (JCC/TRJ).

Subsequent history to above case:

PHEAA is then granted Summary Judgement in favor of PHEAA in PELE v. PENN. HIGHER EDUC. ASSISTANCE AGENCY (Signed October 7, 2014.) United States District Court, E.D. Virginia, Alexandria Division. No. 1:13cv1531 (JCC/TRJ).

Pele appealed and:

The Fourth Circuit REVERSES the District Court’s grant of Summary Judgement in favor of PHEAA (see attached Opinion); Pele’s case is REMANDED and his case can move forward; see also a related article about the Oberg case, handed down the same day and cited by the 4th Circuit in its Pele Opinion). 

Location and Contact Details:

P.O. Box 2461
Harrisburg, PA 17105-2461

Physical Address:
1200 N. 7th St.
Harrisburg, PA 17102
Phone: (800) 233-0557
Fax: (717) 720-3916
James L. Preston, CEO/President 
Jason L. Swartley, Senior VP/Ethics Contact

Business Model:

American Education Services (AES) is a non-profit student loan servicing program. It was established by the Pennsylvania Higher Education Assistance Agency (PHEAA) to guarantee and service a variety of Federal Family Education Loan Program (FFELP) and private (alternative) student loan products for its lending partners nationwide. PHEAA itself was established in 1963 by the Pennsylvania General Assembly. PHEAA conducts its student loan servicing activities as AES and FedLoan Servicing.

Complaints about student loan collections jumped 38% in 2014 with AES/PHEAA coming in second behind SallieMae.

PHEAA head James Preston’s salary of almost $320,000 made him the state’s highest paid government employee in 2013.

In 2015 PHEAA paid $3.5 million for a building it will demolish to make way for parking for employees. 

* Ranking determined by the overall number of debt collection complaints to the Consumer Financial Protection Bureau (CFPB) as of year-end 2015 and should be considered in context of company size and/or market share. See the CFPB debt collection complaint database in real-time here

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Michael F. Cardoza, Esq.
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U.S. Marine & Consumer Financial Protection Attorney helping victims of ID theft and Credit Reporting errors.