Community Choice Financial, Inc., Complaints and Lawsuits

CFPB Debt Collection Complaint Ranking*:

#56 of 2,458 Companies

Lawsuits, Penalties, or Sanctions:

GLENN v. CHECKSMART FINANCIAL COMPANY, INC. (January 7, 2014.) United States District Court, N.D. Alabama, Southern Division. Civil Action No. 2:13-CV-1715-KOB.

Location and Contact Details:

6785 Bobcat Way Ste 200
Dublin, OH 43016-1443
William E. Saunders, Jr., CEO and Chairman of the Board
Kyle F. Hanson, President
Bridgette C. Roman, Esq., Exec. VP, and Ethics Contact

Business Model:

Community Choice Financial (CCF) was founded in 2011 and is privately-held. It provides alternative financial products and services for customers who do not have bank accounts or who are under-served by traditional banking institutions. CCF offers short-term and medium-term consumer loans, check cashing, prepaid debit cards, money transfers, bill payments, money orders, international and domestic prepaid phone cards, tax preparation, auto insurance, and motor vehicle registration services.

CEO Ted Saunders accused the U.S. Department of Justice of an abuse of power for regulating check cashing businesses.

The company provides its services in over 500 retail shops in 15 states and online.  

Subsidiary brand names include: 

• CheckSmart

• Buckeye CheckSmart

• California Check Cashing Stores

• 1st Loans Financial

• Cash 1

• Cash & Go

• First Virginia

• Buckeye Title Loans

• Easy Money

• Check Cashing USA

* Ranking determined by the overall number of debt collection complaints to the Consumer Financial Protection Bureau (CFPB) as of year-end 2015 and should be considered in context of company size and/or market share. See the CFPB debt collection complaint database in real-time here. 

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