CFPB Debt Collection Complaint Ranking*:

#99 of 2,458 Companies

Lawsuits, Penalties, or Sanctions:

Class action suit filed December 2015 claims ConServe continually withdrew funds from bank accounts without consent in violation of the Electronic Funds Transfer Act.

Location and Contact Details:

Corporate Office
95 Methodist Hill Dr.
Rochester, NY 14623-4280
Phone: (585) 421-1000
Fax: (585) 421-1054
Mark E. Davitt, CEO and President
Pamela D. Baird, Esq., Ethics Contact

200 CrossKeys Office Park
Fairport, NY 14450-3510
Phone: (585) 421-1000 
Fax: (585) 421-1028
Pamela Murphy, VP and Compliance Officer

Business Model:

Continental Services Group, doing business as ConServe, is a collection agency. It serves creditors in the education, telecommunications, utilities, banking, retail, medical and dental, and commercial debt markets. It is privately-held.

ConServe was named the Department of Education’s top performing private collection agency in 2014. 

* Ranking determined by the overall number of debt collection complaints to the Consumer Financial Protection Bureau (CFPB) as of year-end 2015 and should be considered in context of company size and/or market share. See the CFPB debt collection complaint database in real-time here

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Michael F. Cardoza, Esq.
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U.S. Marine & Consumer Financial Protection Attorney helping victims of ID theft and Credit Reporting errors.