CFPB Debt Collection Complaint Ranking*:

#9 of 2,458 Companies

Lawsuits, Penalties, or Sanctions:

FOSNIGHT v. CONVERGENT OUTSOURCING, INC. (January 27, 2016.) United States District Court, S.D. Indiana, Indianapolis Division. No. 1:15-cv-00606-LJM-DML.

PEARSON v. CONVERGENT OUTSOURCING, INC. (September 21, 2015.) United States District Court, M.D. Florida, Tampa Division. Case No. 8:15-cv-01424-EAK-TBM.

GRIGORYAN v. CONVERGENT OUTSOURCING, INC. (September 24, 2012.) United States District Court, C.D. California. Case No. CV 12-1499-CAS (PLAx).

Location and Contact Details:

Convergent Resources, Inc.
555 N Point Ctr E, Suite 175
Alpharetta, GA, 30022 
Phone: (770) 512-3670
Michael A. Micek, CEO
Tim Collins, Ethics Contact 

Business Model:

Convergent Resources Inc. is a privately held company, it is also referred to as Convergent Outsourcing, Inc., a subsidiary of Convergent Resources Holdings, LLC.  Formerly known as ER Solutions. It is one of the largest U.S. providers of outsourced receivables management and revenue cycle management services. Providing insurance claim collections, third party collections, contingent collections, letter campaign, and consulting services, Convergent serves utilities, telecommunications, and financial services sectors with fourteen centers in the United States.

Formerly owned (in part) by Silver Oaks Services Partners, which sold to Account Control Technologies Holdings (ACT) in 2014.

* Ranking determined by the overall number of debt collection complaints to the Consumer Financial Protection Bureau (CFPB) as of year-end 2015 and should be considered in context of company size and/or market share. See the CFPB debt collection complaint database in real-time here

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Michael F. Cardoza, Esq.
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U.S. Marine & Consumer Financial Protection Attorney helping victims of ID theft and Credit Reporting errors.