CFPB Debt Collection Complaint Ranking*:

#127 of 2,458 Companies

Lawsuits, Penalties, or Sanctions:

ACOSTA v. CREDIT BUREAU OF NAPA COUNTY (April 29, 2015.) United States District Court, N.D. Illinois, Eastern Division. Case No. 14 C 8198.

VINAS v. CHASE RECEIVABLES, INC. (March 27, 2015.) United States District Court, D. Maryland. Civil Action No. DKC 14-3270.

Location and Contact Details:

1247 Broadway
Sonoma, CA 95476-7503
Phone: (707) 933-3600
Fax: (707) 933-3613
Fred R. Merrill, President
James Morgan, Ethics Contact

Business Model:

Credit Bureau of Napa County, Inc. is a debt collection agency now known as Chase Receivables. Credit Bureau of Napa started in 1953 in Sonoma, California. It provides debt collection services to the healthcare industry from large hospitals to single physician practices and nursing homes. Its debt collection services also cover the automotive, bank card, commercial, credit union, financial services, telecommunications, and utilities industries.  

In 1986, current President Fred Merrill purchased the Credit Bureau of Napa County and transformed the company into Chase Receivables.

Chase Receivables is not affiliated with Chase Bank or JP Morgan Chase

* Ranking determined by the overall number of debt collection complaints to the Consumer Financial Protection Bureau (CFPB) as of year-end 2015 and should be considered in context of company size and/or market share. See the CFPB debt collection complaint database in real-time here

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Michael F. Cardoza, Esq.
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U.S. Marine & Consumer Financial Protection Attorney helping victims of ID theft and Credit Reporting errors.