CFPB Debt Collection Complaint Ranking*:

#3 of 2,458 Companies

Lawsuits, Penalties, or Sanctions:

WALLACE v. ENHANCED RECOVERY COMPANY, LLC (September 16, 2015.) United States District Court, E.D. North Carolina, Western Division. No. 7:13-CV-124-FL.


STROUSE v. ENHANCED RECOVERY CO., L.L.C. (July 29, 2013.) United States District Court, E.D. Pennsylvania. Civil Action No. 12-4417.


OBENAUF v. ENHANCED RECOVERY CORPORATION (May 2, 2011.) United States District Court, D. New Mexico. No. 10-CV-1179 WJ/DJS.


Location and Contact Details:


Enhanced Recovery Company, LLC

8014 Bayberry Rd
Jacksonville, FL 32256-7412
Phone: (904) 645-0049
Fax: (904) 645-3009
Mark Thompson, President
David Linares, Ethics Contact


Business Model:

Third party collector and outsourced billing company. Enhanced Recovery Company - also known as ERC - performs collections on delinquent consumer debt for its clients as well as collections and billing services on non-delinquent payables.


Enhanced Recovery increased its capacity significantly when it acquired TMone, LLC, a business process outsourcing company in 2013. That gave Enhanced Recovery Company seven domestic call centers, one international call center and approximately 1,200 employees.


In 2015, Enhanced Recovery received an undisclosed sum in debt financing from Crescent Capital Group, LP. The attendant press release describes Enhanced Recovery as a "provider of customer experience management services."


* Ranking determined by the overall number of debt collection complaints to the Consumer Financial Protection Bureau (CFPB) as of year-end 2015 and should be considered in context of company size and/or market share. See the CFPB debt collection complaint database in real-time here

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Michael F. Cardoza, Esq.
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U.S. Marine & Consumer Financial Protection Attorney helping victims of ID theft and Credit Reporting errors.