CFPB Debt Collection Complaint Ranking*:

#83 of 2,458 Companies

Lawsuits, Penalties, or Sanctions:

BRADLEY v. FRANKLIN COLLECTION SERVICE, INC. (January 2, 2014.) United States Court of Appeals, Eleventh Circuit. No. 13-12276, Non-Argument Calendar.

MEADOWS v. FRANKLIN COLLECTION SERVICE, INC. (Filed February 11, 2011.) United States Court of Appeals, Eleventh Circuit. No. 10-13474. Non-Argument Calendar.

LEAHEY v. FRANKLIN COLLECTION SERVICE, INC. (February 4, 2010.) United States District Court, N.D. Alabama, Southern Division. Civil Action No. 2:09-cv-00709-AKK.

Location and Contact Details:

2978 W Jackson St
Tupelo, MS 38801-6731
Phone: (662) 869-0649
Fax: (662) 844-8592
Dan R. Franklin, President 
Sherri McClain, Ethics Contact

Business Model:

Franklin Collection Services, Inc. is headquartered in Tupelo, Mississippi.  It was founded in 1980 and is also known as Franklin Collection Agency. President Dan Franklin and his wife own an exotic animal park in Tupelo.

In 2015 Franklin agreed to a Consent Order issued by the Commonwealth of Massachusetts for “substantial non-compliance” with the laws regulating debt collection businesses and for failure to comply with a 2010 Consent Order.  

In 2008 Franklin settled a class action lawsuit for $239,000 involving claims that the agency falsely collected attorney fees for debt collection lawsuits when no attorney appeared on behalf of the agency.

* Ranking determined by the overall number of debt collection complaints to the Consumer Financial Protection Bureau (CFPB) as of year-end 2015 and should be considered in context of company size and/or market share. See the CFPB debt collection complaint database in real-time here

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Michael F. Cardoza, Esq.
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U.S. Marine & Consumer Financial Protection Attorney helping victims of ID theft and Credit Reporting errors.