CFPB Debt Collection Complaint Ranking*:
#106 of 2,458 Companies
Lawsuits, Penalties, or Sanctions:
Location and Contact Details:
8325 Tuscany Way, Bldg 4
Austin, TX 78754-4734
Phone: (800) 568-7004
Fax: (512) 371-9994
Bruce Cummings, CEO-President
Michael Epstein, Ethics Contact
Business Model:
Gila, LLC is a collection agency specializing in tax and fine recovery for state governments, transportation authorities, municipal government entities and other public entities. It was first incorporated in Texas in 1991. Gila conducts business under the names Gila Group, Municipal Services Bureau, Inc. (MSB), and Texas Gila, LLC.
Gila became part of Navient in 2015. Navient is the nation’s leading student loan servicer and collection agency. Prior to being acquired by Navient, Gila was owned by Owner Resource Group, LLC.
MSB sued the city of Brownsville, Texas when the city awarded a contract to one of MSB’s competitors.
* Ranking determined by the overall number of debt collection complaints to the Consumer Financial Protection Bureau (CFPB) as of year-end 2015 and should be considered in context of company size and/or market share. See the CFPB debt collection complaint database in real-time here.
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