CFPB Debt Collection Complaint Ranking*:

#106 of 2,458 Companies

Lawsuits, Penalties, or Sanctions:

GARRETT v. GILA LLC (December 20, 2012.) United States District Court, E.D. Michigan, Southern Division. Case No. 11-12523.

SAILOLA v. MUNICIPAL SERVICES BUREAU (December 20, 2012.) United States District Court, District of Hawaii. Case No. 13-00544

Location and Contact Details:

8325 Tuscany Way, Bldg 4
Austin, TX 78754-4734
Phone: (800) 568-7004
Fax: (512) 371-9994
Bruce Cummings, CEO-President
Michael Epstein, Ethics Contact

Business Model:

Gila, LLC is a collection agency specializing in tax and fine recovery for state governments, transportation authorities, municipal government entities and other public entities.  It was first incorporated in Texas in 1991. Gila conducts business under the names Gila Group, Municipal Services Bureau, Inc. (MSB), and Texas Gila, LLC.

Gila became part of Navient in 2015. Navient is the nation’s leading student loan servicer and collection agency. Prior to being acquired by Navient, Gila was owned by Owner Resource Group, LLC.

MSB sued the city of Brownsville, Texas when the city awarded a contract to one of MSB’s competitors.

Gila LCC identified as one of the top ten corporations funding the best-paid 2013 political campaign lobbyists in Texas.

* Ranking determined by the overall number of debt collection complaints to the Consumer Financial Protection Bureau (CFPB) as of year-end 2015 and should be considered in context of company size and/or market share. See the CFPB debt collection complaint database in real-time here

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Michael F. Cardoza, Esq.
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U.S. Marine & Consumer Financial Protection Attorney helping victims of ID theft and Credit Reporting errors.