CFPB Debt Collection Complaint Ranking*:

#189 of 2,458 Companies

Location and Contact Details:

1460 Renaissance Dr., Ste. 400
Park Ridge, IL 60068-1349
Phone: (847) 954-4245
Fax: (866) 651-3638
Eric D. Mock, President
Terri Blye, VP Operations-Ethics Contact

Business Model:

Medical Business Bureau, LLC is a debt collection and accounts receivable revenue management firm focused exclusively on the healthcare sector. MBB provides debt collection solutions for hospitals, physicians, medical practices, billing companies, and other healthcare related specialties.

MBB was founded in 1932 by a Chicago neurologist Harry E. Mock, M.D. As a Depression Era physician, Mock needed help collecting payments for services rendered. He enlisted his cousin John Mock, a credit manager for a Milwaukee department store. John Mock’s son Dennis followed into the business as did his son, current President-CEO Eric Mock.

In 1996, a separate company known as Healthcare Recovery Specialists, LLC (HRS) was formed. This business was created to handle pre-collection and self-pay accounts. 

* Ranking determined by the overall number of debt collection complaints to the Consumer Financial Protection Bureau (CFPB) as of year-end 2015 and should be considered in context of company size and/or market share. See the CFPB debt collection complaint database in real-time here

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Michael F. Cardoza, Esq.
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U.S. Marine & Consumer Financial Protection Attorney helping victims of ID theft and Credit Reporting errors.