CFPB Debt Collection Complaint Ranking*:

#54 of 2,458 Companies

Lawsuits, Penalties, or Sanctions:

HARLAN v. NRA GROUP, LLC (February 9, 2011.) United States District Court, E.D. Pennsylvania. Civil Action No. 10-cv-0324.

BROWN v. NRA GROUP, LLC (June 5, 2015.) United States District Court, M.D. Florida, Orlando Division. Case No. 6:14-cv-610-Orl-31-KRS.

ZIROGIANNIS v. NATIONAL RECOVERY AGENCY, INC. (December 11, 2015.) United States District Court, E.D. New York. Civil Action No. 14-3954

Location and Contact Details:

2491 Paxton St
Harrisburg, PA 17111-1036
Phone: (717) 540-7636
Fax: (717) 540-4810
Steven C. Kusic, CEO
Ashley A. Chille, Esq., Ethics Contact

Business Model:

NRA GROUP, LLC was founded in 2005. It operates as an accounts receivable management (ARM) company that provides debt collection, skip tracing, and credit bureau reporting services to companies in the United States. The company also offers outsourced collection, payment processing, first party collection, third party contingency collection, and call center services. 

NRA Group LLC serves commercial/B2B, direct marketing, educational, financial/banking, government, healthcare, purchased debt, retail, telecommunication, and utility industries.

The company was formed as an asset acquisition of two other companies: National Recovery Agency, Inc. founded in 1976 and Credit Plus Solutions Group, Inc., founded in 1922.

NRA Group LLC also operates under the name National Recovery Agency

The company is NOT affiliated with NRA LLC or National Recovery Associates.

In 2011, NRA Group LLC acquired American Agencies, LLC., a collection agency founded in 1969.

* Ranking determined by the overall number of debt collection complaints to the Consumer Financial Protection Bureau (CFPB) as of year-end 2015 and should be considered in context of company size and/or market share. See the CFPB debt collection complaint database in real-time here

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Michael F. Cardoza, Esq.
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U.S. Marine & Consumer Financial Protection Attorney helping victims of ID theft and Credit Reporting errors.