CFPB Debt Collection Complaint Ranking*:

#118 of 2,458 Companies

Lawsuits, Penalties, or Sanctions:

TOCCO v. REAL TIME RESOLUTIONS, INC. (Signed August 13, 2014.) United States District Court, S.D. New York. No. 14cv810.

RIDEAUX v. TRAVELERS INSURANCE COMPANY (July 1, 2013.) United States District Court, N.D. Illinois, Eastern Division. No. 12 C 2592.

Location and Contact Details:

1349 Empire Central Dr. Ste 150 
Dallas, TX 75247-4029 
Phone: (214) 599-6363 
Fax: (214) 599-6309 
Christopher Gramlich, President and COO
Dale Fresch, Ethics Contact

Business Model:

Real Time Resolutions, Inc. (RTR) is a debt collection agency. It manages the collection of debts in the credit card, commercial, auto, student and consumer loan sectors. Founded in 2000 and based in Dallas, Texas, RTR originally was a collection agency for, and servicer of, real estate related assets.

A homeowner filed a class action against Real Time Resolutions for FDCPA violations when she received a sham “scratch & win” promotion purporting to show she had won a significant discount in her mortgage.

* Ranking determined by the overall number of debt collection complaints to the Consumer Financial Protection Bureau (CFPB) as of year-end 2015 and should be considered in context of company size and/or market share. See the CFPB debt collection complaint database in real-time here

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Michael F. Cardoza, Esq.
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U.S. Marine & Consumer Financial Protection Attorney helping victims of ID theft and Credit Reporting errors.