CFPB Debt Collection Complaint Ranking*:

#25 of 2,458 Companies

Lawsuits, Penalties, or Sanctions:

MOORE v. STELLAR RECOVERY, INC. (July 14, 2014.) United States District Court, N.D. Illinois, Eastern Division. No. 13 C 2294.

JOHNSON v. STELLAR RECOVERY, INC. (November 5, 2014.) United States District Court, E.D. Michigan, Southern Division. Case No. 13-13829.

KNAPP-ELLIS v. STELLAR RECOVERY, INC. (October 7, 2014.) United States District Court, W.D. Washington. No. 2:13-cv-01967-RSM. 

Location and Contact Details:

Stellar Recovery, Inc. - HQ
4500 Salisbury Road
Suite 105
Jacksonville, FL 32216
John Schanck, Owner and Chairman of the Board
Michelle Yates, President
Robert B. Peterson, Ethics Contact

Stellar Recovery, Inc.- Satellite
1327 US Highway 2 W
Suite 100
Kalispell, MT 59901-3413
Phone:     (566) 552-1377
Fax:     (877) 277-5520
John Schanck, Owner and Chairman of the Board
Michelle Yates, President
Robert B. Peterson, Ethics Contact

Business Model: 

Stellar Recovery Inc. is a privately held company. It services charged off receivables (bad debts) from credit grantors and financial institutions. Stellar also offers third party recovery services to debt purchasers and creditors. Additionally, it provides customized letter and calling strategy, skip tracing and asset identification.

Stellar Recovery, Inc. was founded in 2009 by John Schanck, current Chairman of the board. Schanck purchased an existing national debt collection agency in Kalispell, Montana. Formerly known as ARS Recovery Service, LLC, Stellar’s headquarters moved to Jacksonville, Florida in 2012.

Owner John Schanck is the Founder and Managing Partner of Stellar Life Coaching, LLC, in Orlando, Florida where they offer programs to “break down happiness into its most basic parts help you identify, define, and cultivate your Stellar Life.”

* Ranking determined by the overall number of debt collection complaints to the Consumer Financial Protection Bureau (CFPB) as of year-end 2015 and should be considered in context of company size and/or market share. See the CFPB debt collection complaint database in real-time here

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Michael F. Cardoza, Esq.
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U.S. Marine & Consumer Financial Protection Attorney helping victims of ID theft and Credit Reporting errors.