CFPB Debt Collection Complaint Ranking*:

#88 of 2,458 Companies

Location and Contact Details:

Sterling Jewelers, Inc.
375 Ghent Rd
Fairlawn, OH 44333-4601
Phone: (330) 665-6666; (234) 466-5000
Fax: (330) 665-7295
Mark S. Light, CEO
Edward Hrabak, President
William Montalto, COO

Business Model:

Sterling Jewelers, Inc. owns and operates regional fine jewelry stores and collects debt related to that jewelry in the United States and the United Kingdom. It also sells through its online website. Formerly known as Sterling Merchandise Company, Sterling was founded in 1906. Sterling also does business as Kay Jewelers.

Other Sterling regional jewelry brands are: JBR; Marks & Morgan; Shaw’s; Belden; Osterman; LeRoy’s; Rogers; Goodman; Jared the Galleria of Jewelry, and Weisfields.

Sterling is involved in a class action discrimination law suit filed by the EEOC on behalf of female employees alleging the jeweler discriminated against women in pay and promotions.

Sterling is part of Signet Jewelers Ltd. Another Signet jewelry division is Zales. Signet’s annual sales are $6 billion. Some question whether Signet is pushing the limits of credit to the point where it is more a finance company than a jewelers. In 2015 Signet was itself $1.5 billion in debt.

* Ranking determined by the overall number of debt collection complaints to the Consumer Financial Protection Bureau (CFPB) as of year-end 2015 and should be considered in context of company size and/or market share. See the CFPB debt collection complaint database in real-time here

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Michael F. Cardoza, Esq.
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U.S. Marine & Consumer Financial Protection Attorney helping victims of ID theft and Credit Reporting errors.