CFPB Debt Collection Complaint Ranking*:

#116 of 2,458 Companies

Lawsuits, Penalties, or Sanctions:

SERRANO v. VAN RU CREDIT CORPORATION (September 3, 2015.) United States District Court, N.D. Illinois, Eastern Division. Case No. 14-cv-7678.

RITCHIE v. VAN RU CREDIT CORP. (March 12, 2014.) United States District Court, D. Arizona. No. CV-12-1714-PHX-SMM. 

DRENNAN v. VAN RU CREDIT CORP. (December 30, 1996.) United States District Court, N.D. Illinois, Eastern Division. No. 96 C 5789.

MACE v. VAN RU CREDIT CORP. (Argued September 13, 1996.) United States Court of Appeals, Seventh Circuit. No. 96-1206. 

WOOLFOLK v. VAN RU CREDIT CORP. (October 2, 1990.) United States District Court, D. Connecticut. Civ. No. N 88-268 (EBB).

Location and Contact Details:

1350 E Touhy Ave Ste 300E
Des Plaines, IL 60018-3342
Phone: (800) 468-2678
Fax: (847) 284-9485
Steph Lavigne, President and CEO
Michael Martin, Ethics Contact

Business Model:

Van Ru Credit Corporation provides debt collection services for education, energy, financial services, government, healthcare, and telecommunications industries. Founded 1953, Van Ru is privately held. It is based in Illinois and maintains five call centers in North America.

Van Ru was ordered to pay $1,600 to each class member in a $3.2 million settlement in one of the largest per-member Telephone Consumer Protection Act class settlements ever.

* Ranking determined by the overall number of debt collection complaints to the Consumer Financial Protection Bureau (CFPB) as of year-end 2015 and should be considered in context of company size and/or market share. See the CFPB debt collection complaint database in real-time here

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Michael F. Cardoza, Esq.
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U.S. Marine & Consumer Financial Protection Attorney helping victims of ID theft and Credit Reporting errors.