CFPB Debt Collection Complaint Ranking*:
#173 of 2,458 Companies
Lawsuits, Penalties, or Sanctions:
Location and Contact Details:
3795 Data Dr., Ste. 200
Norcross, GA 30092
Phone (678) 578-1020
Fax: (678) 578-1050
Christopher Shuler, CEO and Co-Founder
Chris Gugala, VP and Co-Founder
Jonathan Hegwood, Ethics Contact
Business Model:
Vital Solutions, Inc. (“Vital”) is a national Accounts Receivable Management company founded in 2002. Vital provides debt collections for various industries, with specialized programs in the automotive finance, credit card, and utilities industries. It also provides debt collections programs for insurance companies, real estate lenders and government municipalities.
Vital provides its services through two wholly owned operating subsidiaries: Vital Outsourcing Services, Inc. which performs first party customer care and delinquency management services; and Vital Recovery Services, LLC which is a fully licensed, national, third-party debt collection agency performing bad debt recovery and skip tracing services.
* Ranking determined by the overall number of debt collection complaints to the Consumer Financial Protection Bureau (CFPB) as of year-end 2015 and should be considered in context of company size and/or market share. See the CFPB debt collection complaint database in real-time here.
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