CFPB Debt Collection Complaint Ranking*:

#173 of 2,458 Companies

Lawsuits, Penalties, or Sanctions:

MASHIRI v. VITAL RECOVERY SERVICES, INC. (August 27, 2014.) United States District Court, S.D. California. Case No. 14-cv-00231-BAS(BLM).

BRZEZINSKI v. VITAL RECOVERY SERVICES, INC. (July 12, 2006.) United States District Court, E.D. Wisconsin. No. 05 C 1020.

Location and Contact Details:

3795 Data Dr., Ste. 200 
Norcross, GA 30092
Phone (678) 578-1020 
Fax: (678) 578-1050
Christopher Shuler, CEO and Co-Founder
Chris Gugala, VP and Co-Founder
Jonathan Hegwood, Ethics Contact

Business Model:

Vital Solutions, Inc. (“Vital”) is a national Accounts Receivable Management company founded in 2002. Vital provides debt collections for various industries, with specialized programs in the automotive finance, credit card, and utilities industries. It also provides debt collections programs for insurance companies, real estate lenders and government municipalities.

Vital provides its services through two wholly owned operating subsidiaries: Vital Outsourcing Services, Inc. which performs first party customer care and delinquency management services; and Vital Recovery Services, LLC which is a fully licensed, national, third-party debt collection agency performing bad debt recovery and skip tracing services.

* Ranking determined by the overall number of debt collection complaints to the Consumer Financial Protection Bureau (CFPB) as of year-end 2015 and should be considered in context of company size and/or market share. See the CFPB debt collection complaint database in real-time here

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Michael F. Cardoza, Esq.
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U.S. Marine & Consumer Financial Protection Attorney helping victims of ID theft and Credit Reporting errors.