Fast Answers to Your Most Pressing Debt Collection and Credit Reporting Questions
Can a collection company call multiple times per day? Can a creditor really increase your interest rate if you cannot pay your bills? If you have a question about debt collection, credit reporting, or any other issues related to consumer law, our FAQ section might provide the answer you need right now. If it doesn't, contact us using the contact form or the toll-free number and we'll answer it for you within 24 hours!
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What is the right way to dispute a credit report error?
We all know there is a right way and a wrong way to do everything. Disputing an error on your credit report is no exception. You can protect a possible lawsuit against the credit reporting agency when you file a dispute the right way the first time. Under the Fair Credit Reporting Act and California law, you have a right to an accurate credit report, and credit reporting agencies are required to investigate all disputes. However, unless you take certain steps when filing your dispute, you may jeopardize your consumer rights.
What Californians Should Do When Filing a Dispute
If you have found a mistake on any one of your credit reports—congratulations! The fact that you reviewed your reports and paid attention to what should and should not be on them is a great first step to protecting your rights. What you do next is just as important. As a California consumer attorney, I advise all consumers to do the following:
Always Dispute Credit Reporting Error With the Credit Bureau
Even if the mistake is actually the fault of a creditor, you will have to inform the credit reporting agency of the mistake, not just the furnisher of the false information. While it is not illegal for a credit bureau to report inaccurate information, it is illegal for them not to investigate your dispute.
Preserve the Credit Report Evidence
If you are claiming that a credit reporting agency failed to investigate your dispute, you will have to provide documents to prove that you reported it and you will need evidence of the harm the error has caused you. Make copies of everything you send to the credit bureau, send everything by certified mail, and keep any documents that show that the error on your report has cost you, such as denials of credit, increasing interest rates, etc.
Never Use the Online Credit Reporting Dispute Option
The strongest claims against credit bureaus are detailed and provide evidence. There is very little room on online dispute forms to do this. Instead, mail a letter that details how the information on the report is wrong and include evidence that proves the mistake. Keep a copy of all of this and send it by certified mail so you have a receipt.
Call An Experienced Credit Reporting Error Attorney!
Who has the time to deal with all of this? I do, that’s who! I know you’re busy and finding the time to track down evidence, write a detailed letter, etc. can be impossible. When you contact me, however, I will guide you through the process—at no cost to you!
I know it’s hard to believe, but I will help you make those errors go away and may even be able to get you compensation, and I won’t charge you a thing. My fee comes if and when I successfully sue a credit reporting agency on your behalf—and not before. Learn more about how this works here, then contact me online or, better yet, call me directly at 855.982.2400!
How do crooks get ahold of financial information?
As consumers get wise and security systems go high tech, identity thieves have had to step up their game—and have they ever! The lengths these crooks will go to get your sensitive financial information is almost unbelievable. What they are able to do with your data once they get it can have long-lasting repercussions for your credit score and your ability to get credit cards and loans in the future, so it’s well worth your time to learn how they work.
From Dumpster Diving to Skimming—If it’s There, They’ll Find it
Identity theft tactics run the gamut from digging through trash cans to hacking into corporate data systems. When you know what their methods are, you have a better chance of stopping them from getting your information. Some common tactics include:
- Stealing your mail. Think of the sensitive data you get through the mail—bank account numbers, tax forms with your Social Security number on them, confidential medical reports, and more. Thieves may take mail directly out of your mailbox or they may fill out a change of address form to redirect your mail to them. Sign up to get as much of this communication sent electronically as possible and be aware of when you should receive a statement so that you’ll know when you don’t get it.
- Going through the trash. Thieves can strike gold in garbage cans, Dumpsters, and recycling bins. Those same confidential forms you got in the mail can end up in the garbage and can easily be picked out by thieves. Always shred sensitive forms and statements.
- Stealing your wallet. Totally old school—but it still works. From your wallet, thieves can get your address, bank account numbers, credit cards, and even your SSN, if you carry your card with you (which you should NOT do!). Hold on to purses and carry wallets in a front pocket to protect yourself.
- Getting a copy of your credit report. It’s not too difficult for a thief to pose as a landlord or employer and request a copy of your credit report. Once they have that, they have everything they need to steal your identity. Check up on who has requested your credit report and follow up on anything suspicious.
- Phishing. If you get an email that asks you to reply with account numbers or directs you to a website to enter information, you should immediately be suspicious. Thieves will pose as eBay, PayPal, or a government agency to get this information from you. Don’t fall for it! Legitimate companies will never ask you to send them information they should already have.
- Corporate data breaches. When a store or institution that has your personal financial data is hacked, you are at risk for identity theft. This seems to be happening more and more and there’s not much you can do other than follow the news and freeze your credit when it happens to you.
While you should do everything you can to protect your personal financial information, you are not to blame if a thief gets your information and opens accounts in your name. When that happens, don’t waste any time taking action. Contact me online for FREE help undoing the harm that has been done. If there is legal action to be taken—like against the credit reporting agency that gave your credit report to a thief—I’ll help you take it! You can also call 415.802.0137 to speak with me directly.
What if Experian (or Equifax or TransUnion) won’t fix my credit report?
Sue them! Well, maybe that’s not the first step, but it may be where you’re headed if you can’t get the credit reporting agency (CRA) to fix their mistakes. After all, those mistakes could be costing you more than you know. And if you’re applying for a mortgage to buy your first house, errors on your credit report could mean a higher interest rate or an outright rejection. So, what can you do? I’ll tell you!
Take a Deep Breath, and Try This To Fix Your Credit Report First
Before we jump into a lawsuit, I advise people to take these steps:
- Dig up some new evidence and dispute it again. If you keep providing the same reasons when you dispute something on your credit report, the CRA might decide you are being frivolous and refuse to investigate. Track down a pay-off notice, cancellation receipt, or some other proof and send that with your dispute.
- If it was the creditor who provided the incorrect information to the CRA, you have to dispute the error with them, not the CRA. Send your proof to the information provider and, if they confirm that you are correct, they have to give the correct information to the CRA.
- File complaints—and let the CRA know you did. Complain to the California Attorney General’s office, the Federal Trade Commission, and the Consumer Financial Protection Bureau. When these offices get enough complaints, they will go after the CRA themselves.
If you’ve tried all of this multiple times and your report has not been corrected, you have a right to sue the CRA for damages. This is where the copies of every letter you sent and recordings of phone calls will become very important (you did keep copies of everything, right?) People have won millions of dollars by suing CRAs, but you will generally get a few hundred dollars in addition to any actual monetary losses you can show.
Sound tricky? It is. That’s why you need my help. If you are not getting any satisfaction in your attempts to fix a credit report, contact me online or call me directly at 855.982.2400 to see if I can help. If the CRA has failed to investigate a legitimate dispute, they could owe you big time, but you won’t know if you don’t try.
If my FCRA rights have been violated, who can I sue and what can I get?
Great question! In other words, is it worth your time and effort to go after the CRA, information furnisher, or information user who violated your rights? I say yes, and I’ll tell you why.
First, Who Can You Sue?
Ok, so I just rattled off a few potentially liable parties. Let me explain who they are and how they may violate your rights under the Fair Credit Reporting Act:
- CRA. This stands for Credit Reporting Agency and it refers to the three agencies that collect financial information about you—Equifax, Experian, and TransUnion. If a CRA grants access to your report to an unauthorized party, fails to remove old data, or violates any other provision of the FCRA, they can be sued.
- Information furnishers. These are the banks, creditors, lenders, and collection agencies that give the CRAs information about you. If they provide inaccurate or private information, they may be liable for damages.
- Information users. Landlords, creditors, and employers use information from your credit report to make important decisions about you. If they violate your rights in any way, they may have to pay you damages.
Once I figure out where the violation occurred, I will know who to go after.
What Can You Collect Under The Fair Reporting Act?
Under the Fair Credit Reporting Act, you may be eligible to collect the following:
- Actual damages. This is a dollar amount you can prove you have lost as a direct result of the violation. There is no limit to these damages.
- Statutory damages. These can total anywhere from $100 to $1000, depending on the violation. You do not have to prove that you suffered losses to sue for these damages, you just have to show that the violation occurred.
- Punitive damages. If a violator acted willfully and in an egregious manner, a judge may order him to pay punitive damages of any amount.
- Attorney’s fees. Yes, you read that right! If I prove there was a violation, the liable party has to pay my fees, too. YOU PAY ME NOTHING OUT OF YOUR OWN POCKET!
So, What Should You Do First If Your FCRA Rights Have Been Violated?
That’s an easy question. The first thing you should do is contact me to help you determine if there has been a violation and what to do next. These laws exist for a reason and it is worth pursuing the violators of the law—not only because you can get back the money you lost—and then some—but because it holds these parties responsible for abusing the law. Call me at 855.982.2400 to get started!
I am the victim of identity theft. How do I fix my credit report?
One unfortunate reality of our digital society is that no one is safe from identity theft. Your vital stats are out there, just waiting to be mined by an identity predator. The faster you catch it, though, the better off you will be. One key way to find out if you are a victim is to check your credit report on a regular basis. Do I sound like a broken record yet? If credit card accounts have been opened or loans have been taken out in your name, they will appear on your credit reports, and the sooner you see it, the better.
You Caught the Fraud, Now What?
The first thing you need to do is prevent the thief from opening any more accounts in your name and stop the credit reporting agencies (CRA) from releasing your credit report to anyone until you get it fixed. To do this, take the following steps:
- Place an initial fraud alert on your credit report. Simply call any one of the three CRAs—Equifax, Experian, or TransUnion—and ask for an initial fraud alert. The company you call must inform the other two CRAs of the alert. The alert will remain for 90 days and can be renewed after that. With a fraud alert on your reports, a creditor or lender will be required to confirm your identity before issuing credit.
- Freeze your credit reports. Ordinarily, CRAs will send credit reports to almost anyone who asks, but when you place a security freeze on your account, they will have to check with you first. There may be a fee for this, depending on the situation.
You can knock these two things off your to-do list in less than half an hour after you discover the fraud on your report. However, your identity is still stolen and you’ll need to take further action to actually undo whatever the thief has done to your credit report.
- Complete the Federal Trade Commission (FTC) Identity Theft Affidavit. The FTC has a widely accepted affidavit for identity theft. It's absolutely necessary in order to remove Identity Theft related mistakes from your credit report and to release you from liability for those debts. I will send you the FTC ID Theft Affidavit plus some critical instructions by email for Free.
- File a police report. Identity theft is a crime and should be reported to the police. Although local police are rarely successful at tracking down identity thieves—if they are even willing to try—having a police report on file (get a copy of it) is CRITICAL to removing the fraudulent information from your credit report.
- Contact the creditors and lenders directly. Call the companies that are fraudulently on your credit report due to the theft. Send them your completed FTC ID Theft Affidavit AND the Police Report and make a request—in writing—that they remove the accounts from your credit reports. Make every request and every follow-up in writing and keep copies of everything.
When You Need a Credit Protection Lawyer
If you are having trouble getting mistaken or fraudulent information removed from your credit reports—no matter how it got there—you may be able to take legal action. Contact me online or call me directly at 855.982.2400 today. If I can help—I will!
Who can request a copy of my credit report?
Anyone can ask for a copy of your credit report, but not everyone can get it! Thanks to the Fair Credit Reporting Act (FCRA), only entities with a legitimate need for the information contained on your report will be granted access. So who needs the information?
Legitimate Credit Report Requesters
Most requests for your credit report are actually initiated by you. When you apply for a loan or a new credit card, the lender will request a copy of your report to check out your credit history and determine if you are a high risk or not. According to the Consumer Financial Protection Bureau (CFPB), the following are permissible uses of a credit report:
- Offering credit
- Reviewing a credit account
- Collecting on a credit account
- Offering insurance coverage
- Setting insurance premium charges
- Determining eligibility for government benefits or licenses
- Reviewing a mortgage or rental application
This means that credit card companies, banks, mortgage lenders, landlords, insurance agents, and government agencies can all request and receive a copy of your credit report. Employers may also get a copy of your credit report for the purposes of prospective employment, promotion, reassignment, or retention in your current job, but you must provide written consent before they will be able to get it.
Other Reasons People Want To View Your Credit Report
A credit reporting agency may also send out your credit report in response to a court order, subpoena, or for a child support issue. Also, with your written permission, your credit report can be sent to anyone you want to send it to.
One thing that surprises people is that your credit report information will also be released to creditors or insurers who are looking to market their services to trustworthy borrowers. If you have a decent credit history, you have probably gotten these “prescreened” or “preapproved” offers for credit cards or insurance policies in the mail. If this makes you uncomfortable—and it probably should—you can opt out of this service by visiting the Opt-Out website.
Is There Anything You Can Do To Stop Organizatons From Reviewing Your Credit Report?
There is nothing you can do to stop legitimate organizations from accessing your credit report, especially if you are seeking credit. However, you can keep track of who is requesting the information and make sure the information they are getting is accurate by annually reviewing your credit reports. If you are having trouble with debt collectors or unapproved businesses reviewing your credit report contact me online or call me directly at 415.802.0137.
How long will bad credit mistakes stay on my credit report?
Maybe you racked up credit card debt in college. Maybe you declared bankruptcy during a rough patch in your 20s. Whatever your credit mistake was, you are in a much better place now. You pay your credit card balances, have money in the bank, and have a stable job. Why, then, is your credit score still lower than you think it should be? I have bad news for you—it may be because some of your past mistakes are still on your credit report. In fact, most negative information stays on your report for seven years.
Negative Information On Your Credit Report
Anything that indicates your irresponsibility as a borrower is considered negative information. Some of the bad habits that will stick around include the following:
- Unpaid credit accounts. Any account you had that you failed to pay will remain on your report for seven years from the date the account first became past due.
- Late-payment history. If you had a credit account that you regularly paid late, a record of this will remain on your report for seven years. For revolving debt or installment debt, late payments may stay for 10 years.
- Collection accounts. If a past-due account is taken over by a collection agency and you do not pay them, a record of that will remain on your report for seven years from the date the collection account first became past due.
- Court judgments. If you were ordered by the court to pay a debt, that judgement will stay on your credit report for seven years, even if you paid it.
- Paid tax liens. If the government issued a lien on your property for unpaid taxes and you paid it, a record of this will remain for seven years.
- Unpaid tax liens. If you did not pay the tax lien, that will remain on your report indefinitely.
- Chapter 7 or non-discharged Chapter 11 bankruptcy. As a serious financial mistake, bankruptcy proceedings will remain on your record for 10 years.
- Discharged Chapter 11 bankruptcy. Once you have successfully discharged a Chapter 11 proceeding, it will remain on your record for seven years.
- Inquiries. Most inquiries from lenders or credit promotors do not affect your credit score, but will remain on your report for up to 12 months. Your own inquiries will remain for two years, but again, do not have a negative effect.
Paid credit accounts do not have a negative effect on your credit rating, but remain on your credit report for up to 10 years from the date of last activity.
Keep An Eye On Negative Credit Report Information
As I explain elsewhere on this site, the Fair Credit Reporting Act protects consumers from having false information on their credit reports. It also protects consumers from having negative information on their reports longer than it should be. If you are having problems getting bad information removed from one or more of your credit reports, contact me online for help. I have do-it-yourself tools and provide legal back-up if those fail! You can also call me directly at 415.802.0137 and I will do my best to make things right. I am waiting for your call!
Do I have a right to see what is on my credit report?
I can answer this question in one word: ABSOLUTELY!
The information on your credit report is about YOU, so you definitely have the right to know what’s there. Why should you care what some random report says about you? Well, for one thing, the information on there could be wrong. For another thing, whether you get approved for a loan, an apartment lease, or even a job, what you pay in rent and interest rates could depend on what that report says—so you better know what’s on there! Let’s back up and get to the basics.
What Is a Credit Report?
A credit report is a detailed report of a person’s credit history. Actually, you don’t have a single credit report—you have three—one with each of the three credit reporting agencies (CRAs)—TransUnion, Experian, and Equifax (yes, THAT Equifax). While the reports should theoretically be the same if all the information they have is accurate, a mistake can appear on any one of the three, so you should check each one every year.
How Do I Check My Credit Report?
Under the Fair Credit Reporting Act, you have the right to a FREE credit report from each of the CRAs every 12 months. Now, there are companies who will be happy to sell you a report, or claim they are giving you a free report, but then charge you an annual fee. Avoid these companies like the plague! The only authorized place to request your free credit report is this website: www.annualcreditrepor.com.
You will have to provide your name, address, Social Security Number, and date of birth to get your free report. I suggest getting a report from one of the CRAs every four months. That way, you are checking each report once a year—which I also highly recommend—but you will also catch anything really terrible that might have happened—like identity theft—sooner rather than waiting a whole year. Having said that, you are also entitled to a free report at any time if any of the following has happened:
- A person has taken adverse action against you because of information in your credit report
- You are the victim of identity theft and are placing a fraud alert in your file
- Your file contains inaccurate information as a result of fraud
- You are on public assistance
- You are unemployed but expect to apply for employment within 60 days
What Are You Looking For In Your Credit Report?
When you get your report, look at every entry. If anything looks wrong—there’s a credit card listed that you don’t have or a debt you already paid off—you can dispute it with the CRA and they are required by law to investigate. In most cases, they have 30 days to correct or delete the information. If they don’t, you may be able to sue them for damages. That’s where I come in.
When to Call An Experienced Consumer Financial Protection Attorney
If you are having trouble getting your credit report corrected, contact me to see if I can help. I will take a look at your situation and if it looks like you have cause to sue, I will help you take the necessary action. But don’t wait too long—check those reports and call me if there’s a problem!
What should I do if I find an error on my credit report?
Wise consumers take advantage of their annual free credit reports to review the information they contain. Because loan approval, insurance rates, and job applications can depend on a clean credit report, it is important that you know what’s on your report each year and take steps to remove any inaccurate information. We explain how to do that here.
What Information Is on Your Credit Report?
Your credit report contains important and sensitive information, including your address, whether you pay your bills on time, whether you have been sued or arrested, and whether you have filed for bankruptcy. It also lists credit accounts you have—both active and closed. Often the first indication you have that your identity has been stolen is seeing unfamiliar information on your credit report. If someone has opened a credit card account in your name, it will appear on your credit report. If you find that your report has incorrect or unfamiliar information on it, you should take steps to correct it.
How to Correct a Credit Report
According to the Federal Trade Commission (FTC), you should take the following steps when you find false information on a credit report:
- Send a letter to the credit reporting agency (CRA) telling them what information is incorrect. Send copies of any documents that support your claim. The CRA must investigate your claim within 30 days and inform you of their decision when the investigation is complete.
- Inform the furnisher of the information to the CRA that the information is false. CRAs do not create the information on your report. Instead, they receive information about you from credit card companies, insurance agencies, individuals, and law enforcement. If one of these entities has provided false information, they should be informed.
My credit report dispute was denied - now what?
It's not over. There are more steps you can take to correct your credit report.
You May Be Entitled To Sue For Correction Of Your Credit Report And For Compensation!
Let me tell you why and how.
First, don't feel bummed out about it. In my experience, about 50% of all legitimate credit reporting disputes are denied. Why? It's usually because:
The dispute wasn't appropriately worded and documented.
The credit burueas didn't do the investigation that they're supposed to do.
Here's A Checklist Of What To Do Next If Your Credit Dispute Is Denied
1. If you didn't dispute the errors by mail you need to do that immediately. Also be sure to include copies of all supporting documentation.*
2. Next, if your dispute from #1 above gets denied, request a Free Case Evaluation to see if you're entitled to sue in court for correction of your report and possibly for compensation.
I practice exactly this type of law and, in virtually all of these cases, will represent you for no-money down (sometimes a client pays for costs).