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Fast Answers to Your Most Pressing Debt Collection and Credit Reporting Questions

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  • I just saw unauthorized withdrawals—why won’t my bank help?
  • I went to my branch manager—why did she hand me a phone to India?
  • I cried when I saw my balance hit zero—why did the agent sound like a robot?
  • I’m told “investigation underway”—but nothing moves for weeks. What gives?
  • I complained via social media—why did their customer-care tweets vanish?
  • I’m exhausted, emotionally and financially—what’s my next move?
  • I’m banging my head against the wall—why do they put me on hold for so long with nothing happening?
  • They said an investigator would call—why do I never get that call?
  • Every IVR menu option sends me in circles—what purpose does that serve?
  • My bank transferred me to a “senior” fraud department—why did I end up speaking to someone with zero power?
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